Deep Dive: AI-Driven Innovation in Telco Operations
04 Dec 2025
Deep Dive Workshops, Lotus I & II
ITW Asia
- From automation to intelligence: How AI is moving telco operations beyond static automation toward dynamic, self-optimising networks.
- Predictive and proactive operations: Using AI to forecast traffic patterns, predict outages, and optimise energy use.
- AI in customer engagement: Leveraging conversational AI, personalised offers, and real-time analytics to improve CX and reduce churn.
- Fraud and security resilience: Applying AI to detect anomalies, combat SIM swap and voice fraud, and secure digital channels.
- AI-powered monetisation: Unlocking new products through API-driven services, AI-as-a-Service, and edge-enabled vertical solutions.
Chairperson
