The future of voice
Once the carriers’ core revenue driver, voice services now face increasing pressure from both consumer habits and enterprise demands. This session explores how carriers can breathe new life into voice through AI, APIs, and intelligent voice platforms — turning a core product into a smart, secure, value-added service.
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Security and fraud: How can carriers address SIM swap fraud, robocalls, and identity spoofing in voice channels?
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API-driven voice innovation: How can programmable voice be used in customer service, automation, and contact centre modernisation?
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The intelligent service layer: What role will AI play in transforming voice into an intelligent service layer?
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5G voice use cases: Will ultra-HD voice and low-latency connections open up new applications, or is it too late?
