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Seminar Programme

     

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Panel Discussion: Why CPaaS matters in Asia-Pacific?

05 Dec 2024
ITW Asia Stage, Island Ballroom
ITW Asia
The future of work is digital and CPaaS is an effective tool to improve operational efficiencies and customer service, catering to many languages and communication preferences. In a culture of digital transformation, start-ups, disruptors and lean operations, flexible business communications are a must. The conversation will cover how to integrate APIs into existing systems for seamless customer experience, building a partner ecosystem and the new business opportunity for telcos.
Chairperson
Mae Ferolino, VP Customer Experience - Toku
Speakers
JK Lim, Head of Operator Partnership Region - Infobip
Taha Osman, Associate Director - Customer Interaction Suite - TATA COMMUNICATIONS
Tan Shen, Carrier Sourcing Manager - cm.com
Thomas Laboulle, CEO & Founder - Toku
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