Mae brings over a decade of expertise in the customer experience field, where she has made her mark by shaping and managing the CX portfolios of high-growth startups in Property Tech and Cloud Communications. With a keen understanding of evolving customer needs and industry trends, Mae has played a pivotal role in crafting customercentric strategies that drive growth and build long-lasting relationships. Throughout her career, she has taken the reins of CX Strategy, Project Management, Operations, Budgeting, and Governance, consistently delivering impactful results and seamless experiences for customers and stakeholders alike. Currently, as the Vice President of Customer Experience at Toku, Mae leads a dynamic team focused on enhancing customer satisfaction and loyalty. Her holistic approach to customer experience management ensures that every customer interaction aligns with Toku’s strategic vision. Mae’s leadership and commitment to excellence have not only strengthened Toku’s CX framework but have also established her as a trusted advisor within the organisation and industry. Driven by her passion for customer success, Mae continues to champion innovative solutions that enhance customer journeys and elevate the standards of customer experience.