Frequently Asked Questions

ITW Asia will be held at the Shangri-La in Singapore between 2-4 December 2025. 

2nd December- Badge Collection & Registration (4:30pm-8:00pm) & Welcome Reception Sponsored by China Unicom Global (6:00pm-8:00pm)

3rd December- 8:00am Onwards

4th December- 8:00am Onwards

You can access our Media pack here. 

Please do not forget to tag us at @International Telecoms Week (ITW) on LinkedIn and @ITW_Telecoms on Twitter. You can use the event hashtag #ITWAfrica & #KeepingTheWorldConnected, so that we are notified and can re-share. If there is anything else needed please contact us on itwteam@capacitymedia.com. 

A pass to ITW Africa includes:

• Full access to the show across 3 days
• Unlimited networking opportunities including access to the full attendee list via the techoraco Events App
• Curated content across multiple stages

You can register directly through our website here or through an invoice by talking to our Customer Services team at itwteam@capacitymedia.com. Please note, that we do not issue invoices for single-pass purchases.

Invoices can only be requested up to two weeks before the event. After that, all passes must be paid online to ensure entry. 

You can substitute an attendee up until 24 November. To substitute an attendee, please email itwteam@capacitymedia.com.

TowerXchange Africa will be co-hosted at the Mövenpick Hotel & Residences Nairobi. 

To attend both ITW Africa - featuring Datacloud Africa - and TowerXchange Africa, you'll need to purchase an All Access Pass. You can do this by either: 

• Selecting TowerXchange Africa as an add-on during the ITW Africa registration process, or 

• Registering directly via the TowerXchange Africa website, where your pass will grant full access. 

To ensure a seamless experience, a shuttle service will be available between both venues. 

We can supply booked attendees with Visa letters. However, please do note we can only supply these once you have purchased a pass for the event. 

For Visa letters, please email itwteam@capacitymedia.com and quote your confirmation number. 

Student passes may be available. Contact the event team for eligibility at itwteam@capacitymedia.com. 

How can I attend as Press? Be the first to cover the latest telecoms trends, and exclusive brand announcements live. We offer free press passes to qualified professional journalists, editorial staff, and media providing coverage for the connectivity industry. 

How can I become a Media Partner? Become an ITW media partner and amplify your publication or Association to our extensive global network through a range of pre-event and on-site branding opportunities.

For more information get in touch with our Marketing team on marketing@capacitymedia.com

Badge Collection & Registration opens at 4:30pm and closes at 8:00pm.

You can collect your badge at the Badge Collection & Registration Desk located on Lobby Level. Make sure to arrive early to avoid queues and get settled before the event begins! 

Yes, complimentary Wi-Fi is available:

Wifi network name: Shangri-La

No password is required

The techoraco events app will be available to all attendees closer to the event. You need to have a registered pass in order to access. 

If you are having any issues with access to the event platform, please contact itwteam@capacitymedia.com

Visit the New Registrations & Enquiries desk on Lobby Level.

Yes, all public areas are accessible. 

Yes, complimentary refreshments and lunch are provided within the event spaces. 

Yes. We have options available, please submit any specific dietary requests to itwteam@capacitymedia.com

If you are interested in booking a meeting space at the event, please get in touch with Georgia Hood on Georgia.Hood@capacityglobal.com. 

Use the techoraco events app to search by company name, location, region of responsibility. There will also be onsite signage mapping company locations. 

Yes, available in the techoraco events app.

Use the techoraco events app to view attendees, schedule meetings, and exchange messages. 

Also, please join us on 2 December for the Welcome Reception Sponsored by China Unicom Global (6:00pm-8:00pm).